Top 10 FAQ's

Our Top 10 Most Frequently Asked Questions!

It’s important to do research and be prepared before you attend an event at the Arena. Here are our Top 10 Frequently Asked Questions!

I've lost something at the arena - what can I do?

Drop us a message on socail media! Whether it's Facebook, Instagram or Twitter, we'll get back to you!

@sheffieldarena

When can I enter The Arena?

The Arena and its facilities are closed and will not be open until the published 'Doors Open' time on your ticket!

You can enter at any point after this time - unless stated otherwise!

Do you have WIFI at The Arena?

Yes! All customers can access our free WIFI when inside The Arena. However, we recommend downloading your tickets before you arrive.

I can see my order in my Ticketmaster account, but the barcodes aren’t available yet?

If the barcodes aren’t available yet, there should be a message in your Ticketmaster account to give you some more information.

If it says “Your tickets aren’t quite ready yet”, this means they’ll be available in your account around 5 days before your event. It’s nothing to worry about, just an added security feature, allow up to 24 hours before the event for these to appear!

What Can't I bring into The Arena?

Below is a list of prohibited items.

- Pyrotechnics including flares, smoke bombs & fireworks	- Flammable liquids	- Luggage & large bags
- Illegal substances	- Glass bottles & cans (Including Perfume)	- Laser pens/pointers
- Video equipment, professional cameras, laptops, ipads & Go Pro	- Knives or any items that can be used as a weapon	- Air horns, whistles, or any noise-making devices
- Pressurised containers such as aerosol sprays	- Food & drink	- Large studs and chains

Do you have a cloakroom or lockers?

As the Arena is such a large venue, with a huge amount of people visiting the events we are unable to provide a cloakroom or locker facility.

We advise customers to bring a minimal amount of personal belongings, especially if you are going to a standing concert, as there will not be any space to leave any coats or bags.

How can I know my event timings?

All event running times are posted on social media and the event page prior to the event. Make sure you check these to plan your visit accordingly! For security reasons we do not publish specific end times for any of our events.

Where can I park?

We have our on-site car park with limited spaces available. We STRONGLY reccommend to anyone attending an event at The Arena who is planning to commute by car to PREBOOK parking ASAP to avoid disappointment.

Where do I queue to access the Arena?

You access the venue for both the standing & seating areas in exactly the same way. The venue is divided between Red, Green & Blue coloured doors. To ensure customers are evenly distributed between all three of these entrances all tickets purchased from the venue box office state on the tickets which colour door to enter through.

Can I bring my own Food & Drink into The Arena?

Only food & drink purchased in the venue can be consumed in the Arena.

Should you have any specific dietary needs that you think we may not cater for simply please email cateringservices@sheffieldcitytrust.org so this can be looked at ahead of your visit.