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Coronavirus Latest

Coronavirus - latest update

The health and wellbeing of all our customers, staff and the events we host is our absolute priority at Sheffield City Trust (SCT)

Updated 22 March 2022:-

Click here to view the Government's latest advice for those working and visiting events and below are the details of the venues Covid procedures - these procedures are in place on all shows. Please be aware that some events may request that different procedures are put in place, the shows we are currently hosting with different requirements include:-

The health and wellbeing of all our customers, staff, promoters, event organisers, acts and the events we host continues to be our absolute priority at SCT.

All legal limits on the numbers of people allowed to meet indoors have now been removed and our venues are operating at full capacity and without social distancing in place. We therefore ask everyone to respect fellow visitors, keep their distance where possible and to be considerate - we are all at different stages of comfort and some people may still be apprehensive when visiting our venues.

Since Thursday 27 January 2022 Face Coverings are no longer a mandatory requirement when attending the Arena or City Hall. However, we would still encourage all customers attending shows to continue to wear face coverings and to be considerate of each others decisions to either wear or not wear a face covering.  

Also from Thursday 27 January 2022 COVID Status checks are not required by law and will no longer be taking place at our venues. However, we are playing our part to ensure that everyone continues to be able to enjoy our shows and events with the following Covid-19 procedures:-

*We have enhanced all cleaning regimes before, during and post event, sanitising all surfaces throughout the venues using long lasting cleaning solutions to reduce the risk of contact infection.
*Staff are covid awareness trained.
*Improved air circulation and monitoring.

We recommend the following steps are taken by all visitors:-

*Please respect other visitors; keeping your distance where possible and understanding others’ concerns regarding Covid-19 may be different to your own.
*Recommend face coverings to be worn when attending events.
*Customers are encouraged to be fully vaccinated.
*Regularly wash/sanitise your hands. Hand sanitising stations will be available throughout our venues.
*Use digital ticketing where possible to reduce social contact.
*Use contactless payments where possible.
*To reduce the risk for all event-goers, we recommend that all customers take a lateral flow test before attending an event and if you feel unwell or have symptoms please DO NOT attend our venues but stay at home and follow the NHS guidelines.

As part of covid mitigation Digital Tickets will be the new way to access the venue - you must have your tickets already downloaded to your phone before you try to access the venue.  Any tickets purchased for a group needs to have shared their ticket prior to entering the venue as each person needs their entry ticket, this us particularly important for floor access on standing shows. If you have already received physical tickets these will give you access to the venue and you are not required to download anything.

We continue to work with event organisers, promoters and the National Arenas Association on entry requirements to our venues and will update our advice as required. Our procedures will continue to evolve, be reviewed and updated as guidance and law changes.

Above all we would like to say a huge thank you to all customers and staff for their support over the very challenging past two years and your future support in acting responsibly and considerate to visitors and staff and understand they may have different requirements to your own - this way we hope to help keep each other safe and our venues open.

We will continue to update this website, our FacebookTwitter & Instagram with all relevant information. Click here to join our newsletter to have all the latest information sent directly to you.

Should you have any questions about your tickets or the show you are attending here at the Arena there is further information below with more information in our FAQ’s - this page will be updated as soon as anything changes so please keep checking back.

The Arena is an authorised ticket agent and a member of The Society of Ticket Agents & Retailer STAR should any of our shows cancel or be rescheduled we will refund ticket money and any pre-booked parking. If you booked tickets through another authorised agent they will also refund ticket money, please check with the retailer you booked with for their procedures. This refund policy is now more important then ever and why it is crucial to protect yourself and your ticket money and why we only recommend you only ever book with authorised retailers - if a show is cancelled you will get your money back on tickets booked through these retailers.

If you booked tickets with the Arena and your event is cancelled:- You don't need to do anything all ticket, booking fees & any pre-paid parking money will be automatically refunded to the card on which you purchased your tickets with.

If you booked tickets with the Arena and your event is rescheduled:- If you still wish to attend the new date simply turn up and your tickets will be valid and you don't need to do anything. Should you be unable to attend the rescheduled show you can either email boxoffice@utilitaarenasheffield.co.uk stating your booking reference number & your latest contact details and the Arena Box Office can start the refund process on your behalf & contact you if there are any issues. Alternatively you can refund your own booking which will instanlty give you a ticket voucher back to your account redeemable against any future TM booking for shows at the Arena or Sheffield City Hall - click here for further details.

If your question is not answered in the FAQ's above or you have any other question then you can email the Arena Box Office at boxoffice@utilitaarenasheffield.co.uk who will try to assist. In line with the latest government advice and for the safety of our employees our offices and call lines are closed and we can only accept email correspondence - as such we ask that you only contact us if absolutely necessary and thank you for your patience during this very busy time - we will get back to you.

SCT is entitled to make such changes from time to time to its T&C's of entry, as it considers necessary. The changes will apply to all ticket holders, please continue to check back to this page before your visit in case any of the guidance has changed.