Latest Coronavirus Update

Welcome Back to the Arena! We look forward to seeing you!


Things may be a little different when you return so we wanted to let you know what will be in place for your visit
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Ticket information

For all things ticket related read on....

Please be aware that as from March 2020, and as part of the venues COVID19 response, the venue, our box office and all the contact telephone numbers listed on this web site are not staffed - the only way to contact the Arena is by emailing boxoffice@utilitaarenasheffield.co.uk - please do not use other email addresses as they may not be viewed.

All bookings for the venue are handled online by our ticketing provider Ticketmaster with in person box office facility at the venue only available 1 hour before doors on the day of an event.

Please be aware that the Arena no longer has a telephone booking line should you require assistance please email boxoffice@utilitaarenasheffield.co.uk.

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The Arena Box Office is only open to personal callers when we have an event taking place at the Arena a minimum of 1 hour prior to the event doors open time and stay open until the main act is on stage, this will vary depending on the event so please check the specific show page for running order details.

When coming to the box office on an event day please be aware that the security procedures in place at this show may restrict access to the venue and car parks. As access to the box office is through our car parks you may be asked to park off-site and walk to the box office to maintain the integrity of the safety checks already carried out on site.

The Box Office is located at Entrance C on the ground floor and has a purpose built low level counter installed.

There is ample parking outside the entrance, including disabled parking spaces. On non-event days please ensure that you obtain a ticket from the pay & display ticket machine and clearly display the ticket in your car - parking is free for the first hour you just need to obtain & display the ticket. 

Please read the venue's security procedures that restricts the access to the venue, car parks & box office on event days.

Ticket enquiries

Our ticketing provider, Ticketmaster, have provided a comprehensive help on all ticket related issues - from fan to fan ticketing, delivery details, to how to place an order & make a booking. Just click on the button below for answers to all ticketing questions.

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