In order for us to offer you the most suitable seating location we need to be aware of your needs at the time of booking and so that we can also be prepared for your arrival on the day of the show.
ONLY Wheelchair Accessible tickets/Essential Companion tickets can be purchased online through our ticket service provider website Ticketmaster - Click here to view & download our How To Book your Wheelchair Accessible tickets guide.
View our visual guide here.
Our accessible seating areas offer excellent stage views and are designed for wheelchair users, companions and customers with with limited mobility.
These seats are conveniently located on the same level as the concourse, eliminating the need to use steps.
Accessible seating is positioned near exits and toilet facilities for added convenience.
For accessible guests who do not require a wheelchair space and are comfortable using steps, seating is also available in other areas of the venue.
Please call our dedicated Accessible booking line on 01142 56 55 93, phones lines are open Monday to Friday 10am to 4pm.
We accept the following documents for a free companion/ carer ticket.
- DLA award - any rate
- PIP award - any rate
- Carers allowance – along with Attendance Allowance
- A nimbus Access Card with the+1 symbol
- Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse.
- Blind or partially sighted registration certificate (BD8 or CVI certificate)
- A personal letter from the GP, community nurse or social worker
- War Pensions Mobility allowance
- Recognised Assistance Dog ID card
We recognise that the evidence above is not definitive. If you do not have any of the above evidence but wish to apply for the above access facilities, please state why you require them. This will be judged on a case-by-case basis.
Accessible car parking facilities are available at the Arena. With reserved larger parking spaces adjacent to the venue outside the venues Red and Blue concourse - for ice hockey fixtures only there is also additional parking adjacent to the venue on the Green concourse.
Advanced purchased car park tickets are the only way to guarantee your parking space and these must be purchased online at the time you purchase your event tickets.
Customers with access issues can be dropped off at the venue - please follow the direction of the car park staff who will need to decide where the best location for this will be given both your seating location and the volume of traffic at the time your arrival at the venue.
Concourse can by accessed via lifts located on the ground floor Entries B & C or via an external ramp located Blue side of the building close to Entry C.
We have three sets of accessible toilets on the ground level accessible to public (Entry B, C and D) plus 4 purpose built unisex facilities on concourse level - these are signed and directly accessed from concourse and are located 2 on Red concourse and 2 on Blue concourse.
RADAR locks are used and keys can be obtained from various locations/staff around the venue including:- Information Kiosk on Green Concourse, Arena Club, Utilita Lounge & Entry B Reception. You can also ask any steward or cleaning staff who will be able to assist and direct you to the closest suitable toilet - keys are universal so if you have your own feel free to bring them with you.
We offer hearing assistance to our customers with the Sennheiser Tourguide 2020-D system. This transmits an audio feed of the event using FM radio frequencies. Due to the limited number of devices we strongly recommend you book in advance. If you require a headset please make this known at the time of booking your event ticket.
You can book via our dedicated access via email below. If you are already here at an event please ask a steward to direct you to Information on Green Concourse and if we have any devices available we will be happy to loan these to you.
Yes, we are a CredAbility Verified Accessible venue. The Utilita Arena accepts the Access Card. The card has been designed by CredAbility to easily and discreetly let businesses know the specific needs of visitors with access issues. It translates a person’s disability / impairment into symbols which highlight the barriers they face and the reasonable adjustments they might need.
We have an assisted changing faciIity with a height adjustable adult-sized changing bench and a tracking hoist system located at Entry B.
Assistance dogs are permitted into the venue and pass outs will be provided if the customer requires in order for toileting etc. If you wish to bring an assistance dog please call our Accessible booking line on 01142 56 55 93 and a member of our team will allocate you the most suitable seating available. Or alternatively please email our Customer Services Team.
Email UsFor customers who need to familiarise themselves with the venue before attending please email our Customer Services Team.
Email UsIf you require a British Sign Language (BSL) interpreter for one of our events, please contact our team as early as possible so that arrangements can be made. To ensure your request is accommodated, we ask that customers notify the venue directly at least 6 weeks before the event. If the event is less than 6 weeks away, please inform us at the time of booking so that we can make every effort to arrange appropriate services.
Email UsYes - we would recommend you request these in advance so they can be reserved and collected from our Information desk on green concourse on event night.
If you are deaf, have hearing loss or have a speech impairment, Relay UK can connect you to a relay assistant to make a phone call to our accessibility team to book on your behalf. By simply downloading the app and linking it to your phone number, you can use the relay service on your smartphone, tablet or PC. This is a confidential relay service and a Relay Assistant will speak, or type what you're saying to us.
It’s free to use the Relay UK service. You will only pay your normal charges for any calls you make. Check with your phone provider for more details.
Read MoreCertainly, please contact us on 01142 56 55 93 to arrange.
The Arena is working with Attitude is Everything, which is an organisation that supports the music industry to make live music events more accessible. We have achieved a bronze award and will continue to support the organisation, improving access to live music for people with disabilities.
For more information about the organisation, attitude is everything, you can visit their website www.attitudeiseverything.org.uk.
Need Further Help?
Can't find the answer you’re looking for? Please reach out to our Accessibility Team.