Entry Information
All bags larger than 30cm wide x 40cm long x 20cm deep (approx. A3 sized) are strictly prohibited.
Backpacks are not permitted and there is no facility to store prohibited items.
Bags that can be worn on the back must not exceed 30cm wide x 20cm long x 20cm deep (approx. A4 sized).
Below is a list of items that are not allowed into the venue, it includes but is not exclusive to so please don't bring anything with you to the event that can't be left in the car should the stewards tell you that an item is prohibited at the event you are attending - we don't have storage for prohibited items....
- Flammable liquids in any container
- Any liquids of more than 100 ml liquids *
- Masks and helmets
- Glass, cans, aluminium bottles or thermoses of any kind Cushions (small perfume bottle of less than 100 ml will be permitted) *
- Laser pens/pointers
- Large/golf umbrellas
- Knives or weapons of any kind (constructed or adapted articles)
- Illegal drugs or substances
- Alcoholic beverages
- Large studs and chains
- Fireworks, smoke bombs, flares, confetti or glitter bombs or sprays
- Aerosol cans (hairspray, mace pepper spray etc.) Small travel size aerosol cans less than 100ml are permitted
- Any concealed or wrapped packages of which the contents cannot be examined
- Luggage & large bags
- Video equipment, professional cameras, laptops, Ipads & Go Pro
- Signs, banners, balloons, flags on poles or selfie sticks - poles with/without any attached items can not be any longer than 1 foot
- Anything else which we deem to ruin the enjoyment or viewing experience of others or otherwise stipulated by the promoter or organiser
It is a criminal offence to bring smoke bombs, flares & fireworks into the venue.
* Patrons with accessible and medical requirements/equipment will be considered on an individual basis but we encourage you to contact the venue in advance for ease of entry - click here to contact us.
Should you need to bring any medication with you when attending the Arena please contact us in advance by emailing us. Once we are aware we can then make provision in advance of your attendance.
Email UsOnly food & drink purchased in the venue can be consumed in the Arena - an empty refillable plastic bottle can be brought into the venue (no more than 500ml) but no other food or drink is permitted.
Click here to view further information on the venues Food & Drink options.
Should you have any specific dietary needs that you think we may not cater for or any further questions about our catering provision please contact us as far in advance of the show you are attending as possible so we can try to assist - please email us so this can be looked at ahead of your visit.
Booking Tickets
All bookings for the venue are handled online by our ticketing provider Ticketmaster, with an in-person Box Office facility at the venue only available approx. 2 hours before doors on the day of an event. Please be aware that the Arena no longer has a telephone booking line.
Our ticketing provider, Ticketmaster, have provided a comprehensive help on all ticket related issues - from fan to fan ticketing, ticket re-sales, updating delivery details, preparing to purchase tickets for a big on sale, to how to place an order & make a booking and much more...
Click here for answers to a wide range of ticketing questions from Ticketmaster.
If you have purchased your tickets through a different ticket agent please reach out to them for assistance as the venue will not have any of your booking details.
The in-person Arena Box Office is only open on event days, approximately one hour before doors open until approximately 15 mins after the main act goes on stage.
If you wish to purchase tickets in person you can book tickets for Arena shows direct from Sheffield City Hall box office in Sheffield City Centre - usual opening hours are 10am until 4pm Monday to Friday - check City Hall web site here for latest information.
Getting Here
For Sheffield Steelers Ice Hockey fixtures advanced tickets for cars are priced £7.50. If not sold-out and space available on a match day parking tickets are priced £10 and can only be purchased at the car park entrance on arrival by card on a first come first served basis.
For all other events parking tickets are £14, whether purchased in advance or, if available, upon entry to the car park. If you don't purchase your parking at the time of booking your event tickets, dependent upon the delivery method you choose there may be a fulfilment fee.
We only accept card payment at the venue.
We have teamed up with Meadowhall to off free off-site parking on selected shows.
Parking at Meadowhall is only authorised for specific events - these are listed below and on each individual event page.
Parking at Meadowhall for an event that is not authorised could lead to your vehicle being fined and locked within the car park.
Parking at the venue is not allowed on non event days - please do not park/leave your car at the venue unless you are attending an event and then only within the show parking times.
Customers with access issues can be dropped off at the venue - please follow the direction of the car park staff who will need to decide where the best location for this will be given both your seating location and the volume of traffic at the time your arrival at the venue.
Yes. Advanced car parking is also available for coaches and mini-buses. The following charges apply: £26.50 for coaches and £19 for mini-buses - subject to availability, advanced booking highly recommended.
Alternative travel options include Supertram, Park & Ride, Bus or Taxi.
More information hereYour Visit
If you realise that you have lost something during your visit to the Arena whilst you are still inside the arena, please go to the Information Point on Green Concourse and report the item which has been lost. If the item isn't here then your details will be taken and we will contact you if the item is handed in. If you have left the event and realise you have lost an item email our Customer Services Team.
Email UsCustomers are not allowed to smoke inside the building by law, including vape pens. We do try to offer a smoking area outside the venue, but please be aware that this facility is at the discretion of the venue & for reasons of weather, security etc.. it may not always be possible to provide a smoking area on the show you are attending.
Our Food & Drink outlets are cashless - we only take payment through the chip & pin and contactless card payments and do not take cash.
Unless stated tickets only allow for one single admission – once scanned in you cannot leave the controlled Arena environment. Your ticket will not allow re-entry.
Because of the large number of people visiting the venue and the security implications we are unable to provide a cloakroom or locker facility. We advise customers to bring a minimal amount of personal belongings, especially if you are going to a standing concert, as there will not be any space to leave any coats or bags.
The closest payable luggage storage locations are based at Premier Inn Hotels near the Arena and Meadowhall - click here for more information.
There is a quiet room available upon request if you would like to use this room please contact a steward who will check on availability and arrange access.
All event running times can be found around a week prior to the event, on the events listing page.
As part of our security procedures we only publish a curfew time and not an exact time that the show ends.
Laptops are not allowed in the venue.
The unauthorised use of recording equipment is strictly prohibited and we strongly recommend you to just come and enjoy the concert and don't bring a camera/recording equipment to avoid being refused entry.
As a general rule professional type camera's & ones with detachable lenses are not allowed in, with the exception of officially accredited photographers covering the event.
Video cameras and audio recording equipment are very rarely allowed, but often the show promoter will allow in small cameras or phones to be used.
It can depend on the type of event and the impact the either taking of pictures or the use of electronic equipment will have on the event, the artist, other customers and/or the effect of uploading footage online - bearing this in mind it is not uncommon for all electronic/cameras/recording equipment to be banned at the request of the artist.
Usually, there is no age restriction on who can come to events taking place at the Arena. However if unsure, please check with the box office before booking as the content / language of some events may be deemed unsuitable for children below a certain age. Some shows offer reduced price or free tickets for children to watch their shows so please check - as with all ticket prices, concessions and age criteria this is the event promoters decision and not that of the venues. It is often left to the discretion of the parent or guardian.
Please note that some events at the Arena have a standing area on the floor and this area may not be suitable for children aged 14 & under and therefore we recommend that tickets should be purchased in a seated area of the Arena.
The Arena is a safe environment but you must be aware that events we host often have in excess of 13,000 people, often taking place late at night and in an adult environment. You know how your children will best interact in this environment and react to the show they are watching.
If the show you are attending offers concessionary tickets please ensure you have ID if asked to produce this when you enter the venue.
Click below to view the venues Risk Assessment
View HereAccessibility
For customers who need to familiarise themselves with the venue before attending please email our Customer Services Team.
Email UsOur accessible seating areas offer excellent stage views and are designed for wheelchair users, companions and customers with with limited mobility.
These seats are conveniently located on the same level as the concourse, eliminating the need to use steps.
Accessible seating is positioned near exits and toilet facilities for added convenience.
For accessible guests who do not require a wheelchair space and are comfortable using steps, seating is also available in other areas of the venue.
Please call our dedicated Accessible booking line on 01142 56 55 93, phones lines are open Monday to Friday 10am to 4pm.
Concourse can by accessed via lifts located on the ground floor Entries B & C or via an external ramp located Blue side of the building close to Entry C.
We have three sets of accessible toilets on the ground level accessible to public (Entry B, C and D) plus 4 purpose built unisex facilities on concourse level - these are signed and directly accessed from concourse and are located 2 on Red concourse and 2 on Blue concourse.
RADAR locks are used and keys can be obtained from various locations/staff around the venue including:- Information Kiosk on Green Concourse, Arena Club, Utilita Lounge & Entry B Reception. You can also ask any steward or cleaning staff who will be able to assist and direct you to the closest suitable toilet - keys are universal so if you have your own feel free to bring them with you.
Accessible car parking facilities are available at the Arena. With reserved larger parking spaces adjacent to the venue outside the venues Red and Blue concourse - for ice hockey fixtures only there is also additional parking adjacent to the venue on the Green concourse.
Advanced purchased car park tickets are the only way to guarantee your parking space and these must be purchased online at the time you purchase your event tickets.
Still Have Questions?
Can't find the answer you’re looking for? Please reach out to our Customer Service Team.